Terms & Conditions

Marler Executive Travel
📧 ricky@marlerexecutivetravel.co.uk
📞 01304 614385
Last Updated: April 2026

These Terms & Conditions apply to all bookings made with Marler Executive Travel. By making a booking with us, you agree to the following terms.

1. Bookings

All bookings must be made in advance via phone, email, website, or an approved booking platform.

A booking is considered confirmed once confirmation has been issued by Marler Executive Travel.

Customers are responsible for providing accurate booking details, including:

• Pick-up location

• Destination

• Date and time

• Passenger numbers

• Flight details (for airport transfers)

• Contact details

• Luggage requirements

Failure to provide correct information may result in delays or additional charges.

2. Pricing & Payment

All prices are quoted in GBP (£).

Prices are based on the details provided at the time of booking. Any changes may result in additional charges.

We accept:

• Debit & Credit Cards

• Bank Transfers

• Cash (by prior arrangement)

• Card payments in vehicle

Payment Terms:

• Airport transfers may require payment in advance.

• Event bookings require a deposit to secure the booking.

• Corporate clients may be invoiced subject to agreement.

Additional charges may apply for:

• Waiting time

• Additional stops

• Route changes

3. Waiting Time

Airport Pick-Ups

• 60 minutes complimentary waiting time is included after flight landing.

• Flights are monitored where flight details are provided.

• Waiting beyond the free period will be charged at:

£35.00 per hour (charged in 15-minute increments).

Non-Airport Pick-Ups

• 15 minutes complimentary waiting time is included.

• Additional waiting time will be charged at:

£35.00 per hour (charged in 15-minute increments).

4. Flight Delays

Where flight details are provided, we monitor flight arrivals and adjust pick-up times accordingly.

If incorrect flight details are supplied, waiting time charges may apply.

5. Cancellations

Airport Transfers

• Cancellations made more than 24 hours before pick-up — No Charge

• Cancellations made within 24 hours — 100% of fare may apply

Event Bookings

• Event bookings require a deposit

• Deposits are non-refundable unless otherwise agreed

• Cancellations within 48 hours may be charged 100% of the booking

6. No-Shows

A No-Show occurs when:

• The passenger fails to meet the driver

• The passenger cannot be contacted

• The passenger does not arrive within the waiting period

No-Shows will be charged at 100% of the booked fare.

7. Passenger Conduct

For safety and comfort:

• Smoking and vaping are strictly prohibited

• Alcohol consumption is not permitted unless agreed in advance

• Passengers must behave respectfully

Damage caused to vehicles will be charged to the booking customer.

A minimum cleaning charge of £75 may apply in cases of:

• Spillage

• Excessive mess

• Sickness

8. Passenger Safety

Seat belts must be worn at all times.

Child seats must be requested at the time of booking.

Drivers reserve the right to refuse travel if safety is compromised.

9. Luggage

Customers must inform us of luggage requirements at the time of booking.

We reserve the right to refuse excess luggage that cannot be safely accommodated.

We are not responsible for lost or damaged luggage unless caused by proven negligence.

10. Delays & Liability

We aim to provide a punctual and reliable service at all times.

However, Marler Executive Travel is not liable for delays caused by:

• Traffic congestion

• Road closures

• Accidents

• Weather conditions

• Mechanical issues

• Events beyond our control

Customers are responsible for allowing sufficient travel time.

Liability is limited to the value of the booked journey.

11. Route & Journey Changes

Drivers will use the most suitable route based on traffic and road conditions.

Additional stops or journey changes may result in extra charges.

12. Events & Hourly Bookings

Event bookings require a deposit to secure the vehicle.

Minimum booking durations may apply.

Additional time beyond the agreed booking period will be charged at the applicable hourly rate.

Parking and waiting charges during events will be added to the final invoice.

13. Airport Meet & Greet

Meet & Greet services include a driver waiting inside the terminal with a name board.

Airport parking charges are included.

Customers must provide accurate flight details.

14. Force Majeure

We shall not be liable for failure to provide services due to circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Government restrictions

• Industrial action

• Major road incidents

15. Privacy & Data Protection

Customer information is stored securely and used only for booking and operational purposes.

Personal data will not be shared with third parties unless required by law.

We comply with UK GDPR regulations.

16. Complaints

If you are unhappy with any part of our service, please contact us within 48 hours of your journey.

📧 ricky@marlerexecutivetravel.co.uk
📞 01304 614385

We aim to resolve complaints promptly and professionally.

17. Right to Refuse Service

We reserve the right to refuse service if:

• Passengers behave in an abusive or threatening manner

• Safety is compromised

• These Terms & Conditions are breached

18. Amendments

Marler Executive Travel reserves the right to update these Terms & Conditions at any time.

Updated versions will be published on this website.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.